If you are having trouble activating your BI Connector (either Desktop or Server Edition) due to a network issue such as Proxy authentication/firewall, you can request an offline license activation for BI Connector.
Below are the steps to follow for activating the license offline in BI Connector:
Step 1: Search for ODBC on your Windows PC and it will bring up the ODBC Data Sources.
Step 2: Launch ODBC Data Sources (64-bit).
Important note: If you're activating the license on the Tableau Server/Bridge (or) Power BI Gateway machine, it is good to Run the ODBC as Administrator, this is done by right-clicking on the ODBC Data Sources (64-bit) and selecting Run as Administrator.
Step 3: Select the OBIEE DSN that you had configured earlier and click Configure... to launch the BI Connector UI.
Step 4: In BI Connector UI, click on the Activate License icon.
Step 5: Enter the required information, and the license key in the appropriate fields. Then, check the Enable offline activation checkbox.
Note: Please enter a valid work email in the email field. For invalid/personal emails, the response file (in the step 8) will not be generated.
Step 6: Click the Generate offline activation file button, to generate the offlineActivationRequest.json. Save the file to the local machine.
Note: While saving the "offlineActivationRequest.json" file, please do not overwrite the "BI Connector.config" file (if exists) save it as a different file.
Step 7: Now a message will be displayed as indicated on the below screenshot.
Step 8: Open a web browser, and go to https://www.biconnector.com/offline-license-activation/ . On that page, click "Choose file" and upload the offlineActivationRequest.json file (which was generated in step 6).
Step 9: Click Activate.
Step 10: If the offlineActivationRequest.json file uploaded at step 8 is valid, the ResponseFile.dat file will be generated.
Step 11: Now, in BI Connector Activate License UI, Click the Browse button and upload the ReponseFile.dat file that was generated in the previous step.
Step 12: Click Activate button to activate the license.
A message, "Activation successful.", as indicated below will be displayed to confirm the offline license activation.
If you have any questions or issues activating the license, contact us at firstname.lastname@example.org or file a ticket at our support portal. We are just a click away.