From BI Connector v5.0 and above, the users can deactivate and release a license key from a machine themselves, for reactivating in a new machine.
Note: You need to deactivate a license online if it was activated online. Similarly, you need to deactivate a license offline if it was activated offline.
Please refer to this article to deactivate a license online.
Please follow the below steps to deactivate a license offline:
Step1: Open the ODBC Administrator 64-bit console.
Step2: Select a DSN that was configured using the BI Connector Driver, and click Configure.
Step3: In BI Connector UI, click on Activate License icon.
Step4: The BI Connector Activate License window opens up, then click the Deactivate button. Make sure to enable the "Enable offline activation" checkbox.
Now the OfflineDeactivationRequest.json file will be generated. Save the file to the local machine.
Step5: Now a message as in the below screenshot with a link will be displayed. Just click the link provided at the end of the message.
Step6: In the URL (https://www.biconnector.com/offline-license-deactivation/) that opens up in your web browser, click "Choose file" and upload the OfflineDeactivationRequest.json file from your local machine.
Step7: Click Deactivate.
Step8: The message "Deactivation Successful." as shown in the below screenshot will be displayed to confirm the deactivation of the license offline.
You have successfully deactivated a license from the existing machine now! Please go ahead and reactivate the license in the new machine.
Note: If you want to deactivate any previously activated license key from the particular machine, you need to reactivate the particular license key in that machine, then try to deactivate the license key.
If you have any questions or issues while deactivating the license, contact us at support@biconnector.com or file a ticket at our support portal. We are just a click away.