How to deactivate a BI Connector license online?

Modified on Mon, 27 May at 12:47 AM

From BI Connector v5.0 and above, the users can deactivate and release a license key from a machine themselves, for reactivating in a new machine.

Note: You need to deactivate a license online if it was activated online. Similarly, you need to deactivate a license offline if it was activated offline.

Please refer to this article to deactivate a license offline.

Please follow the below steps to deactivate a license online:

Step1: Open the ODBC Administrator 64-bit console.

ODBC Administrator 64 bit console

Step2: Select any of the DSNs configured using the BI Connector Driver, and click Configure.

Select DSN and Click Configure

Step3: In BI Connector UI, click on Activate License icon. 

Open the license window

Step4: In the window that opens up, click the Deactivate button at the bottom.

Now the license key will be deactivated from the particular machine. Once the deactivation is successful, the following message will be shown.

Note: If you want to deactivate any previously activated license key from the particular machine, you need to reactivate the particular license key in that machine, then try to deactivate the license key.

If you have any questions or issues while deactivating the license, contact us at or file a ticket at our support portal. We are just a click away.