If you're using BI Connector version 4.8 or above, you may also refer this article for generating the log files.


For other BI Connector versions, please follow the step by step instructions below to generate the log files:  


1. Close Tableau or Power BI or Qlik.   

    Note: If you are using Power BI, please clear the Power BI cache. The following article has step by step instruction for  How To Clear Cache Of Power BI Desktop .

2. Go to the directory where BI Connector is installed, typically:  C:/Program Files/BI Connector.

3.  Click on the short cut to Log Folder shortcut.

4. You will find two log files: BIConnector.log and BIConnectorcfg.log.  Rename these files as BIConnector_old.log and BIConnectorcfg_old.log


5.  Launch Tableau or Power BI or Qlik.

6.  Recreate the problem that you saw.

7.  Go to the directory where BI Connector is installed, typically:  C:/Program Files/BI Connector

8.  Click on the short cut to Log Folder shortcut.

9.  You will find the two new log files: BIConnector.log and BIConnectorcfg.log


Please upload/email the new log files to us.  We will investigate and get back to you shortly.