Please follow the step by step instructions below to generate a clean set of log files for us so that we can diagnose your issue quickly.
1. Close Tableau or Power BI or Qlik.
Note: If you are using Power BI, please clear the Power BI cache. The following article has step by step instruction for How To Clear Cache Of Power BI Desktop .
2. Go to the directory where BI Connector is installed, typically: C:/Program Files/BI Connector.
3. Click on the short cut to Log Folder shortcut.
4. You will find two log files: BIConnector.log and BIConnectorcfg.log. Rename these files as BIConnector_old.log and BIConnectorcfg_old.log
5. Launch Tableau or Power BI or Qlik.
6. Recreate the problem that you saw.
7. Go to the directory where BI Connector is installed, typically: C:/Program Files/BI Connector
8. Click on the short cut to Log Folder shortcut.
9. You will find the two new log files: BIConnector.log and BIConnectorcfg.log
Please upload/email the new log files to us. We will investigate and get back to you shortly.