Please follow the step by step instructions below to generate a clean set of log files for us so that we can diagnose your issue quickly.   


1. Close Tableau or Power BI.   

    Note: If you are using Power BI, please clear the Power BI cache. The following article has step by step instruction for  How To Clear Cache Of Power BI Desktop .

2. Go to the directory where BI Connector is installed, typically:  C:/Program Files/BI Connector.

3.  Click on the short cut to Log Folder shortcut.

4. You will find two log files: BIConnector.log and BIConnectorcfg.log.  Rename these files as BIConnector_old.log and BIConnectorcfg_old.log


5.  Launch Tableau or Power BI.

6.  Recreate the problem that you saw.

7.  Go to the directory where BI Connector is installed, typically:  C:/Program Files/BI Connector

8.  Click on the short cut to Log Folder shortcut.

9.  You will find the two new log files: BIConnector.log and BIConnectorcfg.log


Please upload/email the new log files to us.  We will investigate and get back to you shortly.