Please follow the step by step instructions below to generate a clean set of log files for us so that we can diagnose your issue quickly.
1. Close Tableau or Power BI.
2. Go to the directory where BI Connector is installed, typically: C:/Program Files/BI Connector.
3. Click on the short cut to Log Folder shortcut.
4. You will find two log files: BIConnector.log and BIConnectorcfg.log. Rename these files as BIConnector_old.log and BIConnectorcfg_old.log
5. Launch Tableau or Power BI.
6. Recreate the problem that you saw.
7. Go to the directory where BI Connector is installed, typically: C:/Program Files/BI Connector
8. Click on the short cut to Log Folder shortcut.
9. You will find the two new log files: BIConnector.log and BIConnectorcfg.log
Please upload/email the new log files to us. We will investigate and get back to you shortly.