Increasing the BI Connector log level will add additional log traces in the BI Connector logs while reproducing the issue. It will be helpful for us to investigate the issue deeply. It doesn't affect any existing workflow, it just adds additional log traces in the BI Connector logs.
Open BI Connector config file :
The following steps will navigate you to the BI Connector.config file.
Step 1: Go to the directory where BI Connector is installed, typically: C:/Program Files/BI Connector.
Step 2: Double click on the Log Folder shortcut. Step 3: Go one step back to the folder level.
Step 4: Now you can see the "BI Connector.config" file.
Step 5: Open the "BI Connector.config" file.
To change the log level:
While saving any changes in BI Connector advanced settings, it will add some additional entries in the "BI Connector.config" file to work BI Connector based on that entries configured. If these additional entries are not in the BI Connector config file, the BI Connector will work based on the default values configured internally without any issue.
For troubleshooting purposes, we can also manually add some entries in the BI Connector config file (like LogLevel).
Note: For changing the log level, you don't need to change anything in the BI Connector advanced settings.
Scenario-1: If "LogLevel" entry already exists.
If you find LogLevel entry already exists in the "BI Connector.config" file, please change the value from "LogLevel=11f" to "LogLevel=133f" like the below screenshot.
Scenario-2: If "LogLevel" entry doesn't exist.
If LogLevel entry doesn't exist in the "BI Connector.config" file, you need to manually add "LogLevel=133f" in the top of the BI Connector config file like the below screenshot.
Save and Reproduce the issue:
Now Save the "BI Connector.config file". Then reproduce the issue and send us the clean set of log files for troubleshooting.
Note: After generating the log files, you can change the LogLevel from "LogLevel=133f" to "LogLevel=11f" in the "BI Connector.config" file to avoid generating additional logs.