If you are getting the "'Driver' property with value '{BI Connector Driver}' doesn't correspond to an installed ODBC driver error" (as shown in the below screenshot), while working in Tableau/Power BI/Qlik using BI Connector, please refer to the below steps to resolve the issue:  



Troubleshooting Steps:


  •  BI Connector requires 64-bit Windows OS. Please install it on a 64-bit Windows OS machine.

 Please refer to the following article with step-by-step instructions to find the OS version of the windows machine:

 How to find the OS version of windows machine?

 Note: BI Connector is a 64-bit Driver. 


  • Make sure to configure BI Connector using 64-bit ODBC Data Source Administrator.

Please refer to the following article with step-by-step instructions to configure BI Connector using ODBC administrator:

How do I configure BI Connector in ODBC Data Source Administrator UI?


  • If you are working in Tableau Desktop or Power BI Desktop, verify if the 64-bit edition of the software is used.

Please refer to the following article with step-by-step instructions to view the Tableau desktop version:

              How to find the Tableau Desktop version?

Please refer to the following article with step-by-step instructions to view the Power BI desktop version:

How to find the Power BI Desktop version?

 


If you are still facing the issue, we are just a click away. Contact us at support@biconnector.com or file a ticket at the support portal.