Whether your BI Connector environment supports multiple users or has only a single admin user, the password reset process varies. Please follow the instructions below based on your setup.
Forgot Password – Multi-Admin User Environment
If you're in a Multi-Admin user environment and have forgotten your password, another admin can reset it for you by following these steps:
Log in to BI Connector using another admin account.
Navigate to User Management from the main menu.
Locate the user whose password needs to be reset.
Click the Actions menu (⋮) next to the user's name.
Select Reset Password from the dropdown.
Enter a new password for the user.
Click Save to update the credentials.
You should now be able to log in with your updated password.
Reset Admin Password – Single Admin User
If you're in a single-admin setup and are locked out, follow the steps below to reset the password via configuration:
Step 1: Stop the BI Connector Service
Before making changes, stop the BI Connector service to avoid configuration conflicts.
Step 2: Modify the Configuration File
Open the bip-connector.yml file located in
C:\ProgramData\Guidanz\BI Connector\config
Temporarily add the following lines to the YAML file:
defaultUsername: 'AdminEmail'
defaultPassword: 'NewPassword'
Step 3: Restart the Service
Restart the BI Connector service. You should now be able to log in with the new credentials.
Step 4: Clean Up
Once login is successful:
Remove the defaultUsername and defaultPassword entries from bip-connector.yml.
Restart the BI Connector service again to finalize the changes.
If you continue facing issues, please contact BI Connector Support.