Troubleshooting

Instructions to resolve common issues of using BI Connector

Performance is slow (and error is seen) when I drag and drop OBIEE tables into the join area in Tableau Data Source tab
In the Tableau Data Source tab, if you drag and drop a OBIEE fact table with millions of rows into the join area and press "Update Now" or "...
Sun, 16 Sep, 2018 at 11:01 PM
Tableau Server: Unable to publish and view the worksheet, I see a spinning wheel.
When you try to publish a worksheet created using BI Connector as a data source, if the preview screen doesn't display the worksheet and instead displ...
Sun, 3 Nov, 2019 at 9:27 PM
I see an "Unexpected Error" in Tableau when I do Update Now.
When you press Update Now and see the following error,  don't worry, it is simple to fix.  This unexpected error is most likely due to error ret...
Sun, 16 Sep, 2018 at 11:01 PM
Tableau Warning about ODBC data source "Tableau identified limitations for the ODBC data source". Is this an error?
You would see the following message when you first use BI Connector to connect from Tableau to Oracle BI (OBIEE).   This is just an informational m...
Sun, 16 Sep, 2018 at 11:01 PM
Help! I do not see the list of OBIEE Reports in Tableau
If you do not see the list of OBIEE reports in Tableau, please check the following: Did you install the latest version of BI connector?  Reports is avail...
Tue, 5 Jun, 2018 at 5:55 AM
I get an error when I view the underlying data in Tableau
When you "View Underlying Data",  Tableau will send a query to OBIEE via BI connector with all the columns in the Worksheet Panel from where you...
Sun, 16 Sep, 2018 at 11:01 PM
Test Connection does not work in Tableau Server for OBIEE data source
If you press the Test Connection for a OBIEE data source (with BI connector)  and nothing happens, please verify the following: 1.  Review and confirm i...
Thu, 23 Feb, 2017 at 10:16 AM
Error when joining two OBIEE report queries into one
If you are joining two OBIEE reports by creating a join relationship in the same data connection/source, you will see an error in Tableau.  This is because T...
Mon, 24 Apr, 2017 at 2:51 PM
Decimal Columns in OBIEE are converted to Integer in Tableau
In the OBIEE 11.1.1.7 version, there is an OBIEE bug which rounds double to an integer in OBIEE web service. It is fixed in 11.1.1.9 and they also have a pat...
Thu, 22 Mar, 2018 at 11:37 AM
Unable to connect from Tableau desktop to OBIEE reports
If you are able to successfully connect to your OBIEE server and also able to connect from your Tableau desktop to Subject Area but couldn't connect to...
Tue, 3 Apr, 2018 at 10:01 AM