If you are having trouble activating your BI Connector (either Desktop or Server Edition) due to a network issue such as Proxy authentication/firewall, you can request an offline license activation for BI Connector.  

The steps provided in this article are applicable for the BI Connector versions 3.3 to 4.11. For BI Connector v5.0 and above, please refer to this article.

Below are the steps to follow for activating the license offline in BI Connector versions 3.3 to 4.11:

Step 1: Search for ODBC on your Windows PC and it will bring up the ODBC Data Sources.

Step 2: Launch ODBC Data Sources (64-bit).

Step 3: Select the OBIEE DSN that you had configured earlier and click Configure to launch the BI Connector UI.

Step 4: In BI Connector UI, click on Activate License icon.

Step 5: Enter the required information and the license key in the appropriate fields. Then, check the Enable offline activation checkbox.

Note: Please enter a valid work email in the email field. For invalid/personal emails, the response file (mentioned in step 8) will not be generated.

Step 6:  Click the Generate offline activation file button, to generate the offlineActivation.json. Save the file to the local machine.

Note: While saving the "offlineActivation.json" file, please do not overwrite the "BI Connector.config" file save it as a different file 

Step 7: Now go to https://biconnector.com/license-activation/. Upload the offlineActivation.json file (which was generated in the previous step) and click Activate.

Step 8: If offlineActivation.json file is valid, the ResponseFile.json file will be generated.

Step 9: Now, in BI Connector: Activation License UI, Click Browse button to upload the ReponseFile.json file (which was generated in the previous step).

Step 10: Click Activate button to activate the license.

If you have any questions or issues activating the license, contact us at support@biconnector.com or file a ticket at our support portale are just a click away.