Troubleshooting

I am stuck in Create New Data Source UI of BI Connector. What info should I enter?
If you need detailed step-by-step instructions for the "Create New Data Source" UI (shown below),  head over to the Step-by-Step Installation...
Fri, 14 Oct, 2016 at 2:46 AM
Nothing happens when I open the BIConnector-Trial-Version-x64.exe
This could be due to two possible reasons:  You do not have administrator privilege to install software in your PC.  Right click on BIConnector-T...
Thu, 21 Jan, 2016 at 10:50 PM
How do I disable bidirectional cross-filtering for DirectQuery in PowerBI
As of now, BI Connector doesn't support bidirectional cross-filtering feature for DirectQuery in PowerBI. In order to not use cross-filtering for D...
Tue, 2 May, 2017 at 4:51 AM
How to ignore connection error due to invalid SSL Certificate?
If SSL certificate is not properly installed in your system, you may not be able to connect to the data source.  You can identify this error by lo...
Wed, 17 Aug, 2016 at 5:19 AM
Help! I do not see the list of OBIEE Reports in Tableau
If you do not see the list of OBIEE reports in Tableau, please check the following: Did you install the latest version of BI connector?  Reports is a...
Tue, 28 Feb, 2017 at 4:56 AM
I get an error when I view the underlying data in Tableau
When you "View Underlying Data",  Tableau will send a query to OBIEE via BI connector with all the columns in the Worksheet Panel from where you...
Wed, 10 Aug, 2016 at 9:26 AM
Test Connection does not work in Tableau Server for OBIEE data source
If you press the Test Connection for a OBIEE data source (with BI connector)  and nothing happens, please verify the following: 1.  Review and confirm i...
Thu, 23 Feb, 2017 at 10:16 AM
Error when joining two OBIEE report queries into one
If you are joining two OBIEE reports by creating a join relationship in the same data connection/source, you will see an error in Tableau.  This is because T...
Mon, 24 Apr, 2017 at 2:51 PM
How to generate RSL(Prompt answer XML) in MicroStrategy Server for troubleshooting?
Please follow the step by step instructions to generate RSL( Prompt answer XML ), so that we can diagnose your issue quickly. Go to  Start -> All Prog...
Thu, 20 Apr, 2017 at 3:40 AM
How to generate a clean set of BI Connector(Tableau - MicroStrategy connector) log files for troubleshooting?
Please follow the step by step instructions below to generate a clean set of log files for us so that we can diagnose your issue quickly. Close Tableau. ...
Thu, 27 Apr, 2017 at 3:41 AM