Troubleshooting

Performance is slow (and error is seen) when I drag and drop OBIEE tables into the join area in Tableau Data Source tab
In the Tableau Data Source tab, if you drag and drop a OBIEE fact table with millions of rows into the join area and press "Update Now" or &quo...
Fri, 22 Jan, 2016 at 11:47 AM
Power BI: BI Connector does not show up in Power BI Get Data Screen
You need BI Connector v3.1 (or higher version) to connect from Power BI to OBIEE.   Please check the version of your BI Connector.   You can download th...
Tue, 21 Nov, 2017 at 6:43 AM
Tableau Server: Unable to publish and view the worksheet, I see a spinning wheel.
When you try to publish a worksheet created using BI Connector as a data source, if the preview screen doesn't display the workshe...
Mon, 1 Aug, 2016 at 5:19 AM
How to generate a clean set of BI Connector log files for troubleshooting?
Please follow the step by step instructions below to generate a clean set of log files for us so that we can diagnose your issue quickly.    1. Close Ta...
Thu, 2 Mar, 2017 at 9:43 AM
I get an error when extracting OBIEE data into Tableau
The possible root cause for errors during extract is errors in RPD for one or more columns in the selected tables/folders in OBIEE.  To resolve this error, ...
Tue, 23 May, 2017 at 1:39 PM
I see an "Unexpected Error" in Tableau when I do Update Now.
When you press Update Now and see the following error,  don't worry, it is simple to fix.  This unexpected error is most likely due to error retu...
Sat, 23 Jan, 2016 at 2:37 PM
Tableau Warning about ODBC data source "Tableau identified limitations for the ODBC data source". Is this an error?
You would see the following message when you first use BI Connector to connect from Tableau to Oracle BI (OBIEE).   This is just an informational me...
Mon, 3 Jul, 2017 at 9:13 AM
What should I enter for Server Name/Port in BI Connector UI? What does "Single Sign-on enabled" mean?
In the server name field, you should enter the URL from your OBIEE URL.  If your OBIEE URL starts with http:// and does not have a po...
Wed, 10 Aug, 2016 at 7:54 PM
Where can I find the log files generated by BI Connector?
When you face any issue using the BI Connector, the BI Connector Support team will request you to always provide the log file.  The log file will provide...
Mon, 19 Jun, 2017 at 4:22 AM
Help! I cannot find the Trial License Key for activating BI Connector.
The trial license key is available in a file called TrialLicenseKey.txt which would be available in the same directory where you extracted BI Connector Inst...
Sat, 23 Jan, 2016 at 3:00 PM